Grievance redressal

How to file a grievance

1. State the grievance clearly

   In writing, with name, programme, college, contact details, and the relief sought. Anonymous complaints are accepted but cannot be communicated back.

2. Submit to the appropriate cell

   By email, the online form below, or by post to the Office of the Registrar.

3. Acknowledgement

   You will receive an acknowledgement within three working days, with a unique grievance number.

4. Action and reply

   The cell investigates and replies with a reasoned order within thirty days from the date of acknowledgement.

5. Escalation

   If unresolved or if the reply is unsatisfactory, escalate to UGC e-Samadhaan or CPGRAMS, as below.

Onward escalation

• UGC e-Samadhaan: for students, against any HEI for academic, examination, fee, or curriculum-related grievances.
• CPGRAMS: Centralised Public Grievance Redress and Monitoring System, Government of India.
• Department of Higher Education, Odisha: for matters against State universities and colleges.

Online grievance form

Interim posture. Online intake is being deployed under the University's e-Governance roll-out. Until the Office of the Registrar publishes the secure portal, the form below opens a pre-filled message in your email client addressed to [email protected]. Send the message to lodge the grievance; you will receive an acknowledgement number within three working days.

Name

Roll / employee number

College / department

Email

Phone (optional)

Category Select… Examinations Admissions Academic Fee & finance Hostel Library Faculty conduct Service matters (staff) Other

Grievance Briefly state the facts, the dates, and the relief sought. Personal details are processed only for the purpose of redressal. See Privacy notice.

I consent to the processing of my personal data for the limited purpose of grievance redressal under the DPDP Act 2023.

Open in email client

Last updated: 26 April 2026 · Reviewed by: Office of the Registrar